Shipping Policy
At Nature Tactic, we prioritize delivering your orders efficiently and transparently. This Shipping Policy outlines important details on shipping destinations, costs, delivery timelines, customs responsibilities, tracking, and common questions to ensure an easy and informed shopping experience.
Shipping Destinations
We currently ship to:
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United States (Domestic): All 50 states, including Alaska and Hawaii.
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International Locations: Selected countries based on availability. If you cannot find your location during checkout, please contact us at support@naturetactic.com.
Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
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Free Shipping: Domestic orders over $50 qualify for free standard shipping.
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International Shipping: Applicable fees vary by location and package weight and will be displayed during checkout.
Delivery Timelines
Estimated delivery times include:
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Domestic (U.S.): 3-7 business days for standard shipping.
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International: 10-20 business days, dependent on destination and customs processes.
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Order Processing: Allow 1-2 business days for preparation prior to shipping.
Please note delivery times may be impacted by high-order periods, holidays, or carrier delays.
Customs Duties and Taxes (For International Orders)
For international orders, local customs duties, taxes, or import fees may apply.
- Customers are responsible for paying all customs fees, taxes, or duties as these are not included in the purchase price.
- We recommend checking your country’s import regulations before placing an order to anticipate possible charges.
- Customs clearance delays are beyond Nature Tactic’s control.
If you have questions, contact us at support@naturetactic.com.
Order Tracking
We provide tracking information for all shipped orders to help you monitor their progress.
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Tracking Notification: Once shipped, you will receive an email with your tracking number and instructions.
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Unupdated Tracking Info: If tracking hasn’t updated within 48 hours of dispatch, wait another 5 business days before reaching out to us at support@naturetactic.com.
Our team is here to assist in resolving any tracking or delivery concerns.
Possible Delays
Occasional delays may happen due to:
- Inclement weather.
- High traffic during holidays or peak seasons.
- Customs processing for international deliveries.
We recommend contacting us if your order has not arrived within the estimated timeframe.
Frequently Asked Questions (FAQs)
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How long does delivery take?
- Domestic orders typically take 3-7 business days. International deliveries may take 10-20 business days.
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Can I update my shipping address after an order is placed?
- If your package hasn’t shipped, contact us immediately at support@naturetactic.com to update your address.
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What happens if my order is lost or damaged?
- Notify us within 7 days of receipt at support@naturetactic.com. Provide your order details and a description of the issue, and we’ll work with the carrier to resolve it.
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Do you ship to P.O. boxes or APO/FPO addresses?
- Yes, we deliver to P.O. boxes and APO/FPO addresses for U.S. orders. Delivery times depend on the destination.
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Are shipping costs refundable?
- Shipping charges are only refundable if the issue arises due to our error, such as defective products.
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Will I need to pay customs charges for my international order?
- Yes, all customs, taxes, and duties are the customer’s responsibility. Ensure you check applicable fees with local authorities before purchasing.
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How do I track my package?
- Use the tracking number emailed after shipment. Click the link to view delivery updates.
Contact Us
If you have further questions or need assistance, our team is happy to help:
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Email: support@naturetactic.com
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Phone: +1 (877) 303-7677
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Mailing Address:
Nature Tactic
2232 Dell Range Blvd, Ste 242 #5432
Cheyenne, WY 82009
United States
Thank you for choosing Nature Tactic! We are committed to providing a smooth and satisfying experience for all our customers.
