Return & Refund Policy

At Nature Tactic, we value your satisfaction and aim to provide a shopping experience you can trust. Our return and refund policy is designed to be transparent, fair, and customer-friendly, ensuring you feel supported every step of the way.

Order Cancellation Policy

You can cancel or modify your order within 24 hours of placing it. After this period, orders may already be in processing and cannot be changed or canceled. If you do cancel within the allowed timeframe, refunds will be processed back to your original payment method within 5–10 business days.

Returns and Refunds

We offer a 30-day return window for most products. If you're unhappy with your purchase, we’re here to help. Please ensure your item meets the conditions below before initiating a return.

Return Conditions

• Items must be unused, in their original condition, and include all packaging and accessories.
• Returns must be initiated within 30 days from the date of delivery.
• Items returned within the window or with prior approval are not subject to a restocking fee.
• Items returned outside this window or without prior approval may be subject to a restocking fee of up to 10%.
• Used, worn, or damaged items due to normal wear and tear or misuse are not eligible for return or refund.

How to Start a Return

1. Contact us at support@naturetactic.com with your order number, a detailed reason for the return, and any supporting photos if applicable.
2. Our team will review your request and provide a return authorization if eligible.
3. Upon approval, you’ll receive the return instructions, including the return address.

Customers are responsible for return shipping costs unless the item arrived damaged or defective. Shipping costs from the original purchase are non-refundable.

Refund Process

1. Once we receive the returned item, our team will inspect it within 5–10 business days.
2. If the return is approved, your refund will be processed within 10 business days of inspection approval.
3. Refunds will be issued back to your original payment method in U.S. Dollars ($USD).

Note: Your financial institution may take additional time to process the refund.

Damaged or Defective Items

We take great care to ensure your items arrive in perfect condition. However, if your item is damaged or defective upon arrival, please notify us within 7 days of delivery.

1. Contact us at support@naturetactic.com and include your order number, photos of the damaged item, and a brief description of the issue.
2. If the item is eligible, we will offer a replacement or a full refund, including return shipping costs.

Important Notes

• Items damaged due to improper use or after delivery are not eligible for refunds or replacements.
• Minor damage to packaging while the product is intact is not considered a defect.

Exclusions

We do not accept returns or issue refunds for the following:

• Items that have been used, worn, or damaged due to misuse or improper handling.
• Items returned without prior authorization or outside the 30-day return window.
• Items that do not meet the conditions outlined in this policy.

All refunds and replacements are subject to review and approval by our team.

Foreign Currency Transactions

All refunds are processed in U.S. Dollars ($USD). Customers are responsible for any currency conversion fees or foreign transaction fees incurred during a purchase or refund process.

Shipping and Delivery Issues

While we aim to deliver all orders on time, delays can occasionally occur. Nature Tactic is not responsible for shipping or delivery issues caused by couriers, customs, or other factors outside our control.

What to Do for Missing or Delayed Orders

• If your order is delayed or missing, contact the courier service using your provided tracking information.
• If further assistance is needed, reach out to us at support@naturetactic.com, and we’ll do our best to assist.

We are not responsible for items lost, stolen, or damaged after they have been delivered to the shipping address provided.

Contact Us

Have questions about your return or refund? Our team is here to help! Reach out to us at support@naturetactic.com or via our contact form on the Contact Us page.

Thank you for choosing Nature Tactic. Your satisfaction is our priority, and we’re committed to providing a straightforward and reliable shopping experience.