FAQ - Nature Tactic

Welcome to our FAQ page! We’re dedicated to providing clear answers to your questions and ensuring your experience with Nature Tactic is seamless. Explore the sections below, and if you need further assistance, feel free to contact us at support@naturetactic.com.

Order Changes and Cancellations

Can I cancel or modify my order?
Yes, you can cancel or modify your order within 24 hours of placing it. After this time, your order will likely be in processing and cannot be changed or canceled.

• For cancellations made within the allowed timeframe, refunds will be processed within 5–10 business days back to your original payment method.

Returns and Refunds

What is your return policy?
We allow returns within 30 days of delivery for most products. To qualify for a return:

• Items must be unused, in their original condition, and include all original packaging.
• Returns made outside the 30-day window or without prior approval may not be accepted.
• A restocking fee of up to 10% may apply for non-compliant returns.

How do I initiate a return?
To begin the return process, contact us at support@naturetactic.com. Please include:

• Your order number.
• A detailed reason for the return.
• Relevant photos, if applicable.

Once we review your request, we’ll provide you with return instructions, including the return address.

Who pays for return shipping?
Unless the product is damaged or defective, customers are responsible for return shipping costs.

When will I receive my refund?
Refunds are issued after we inspect and approve the returned item.

• Once approved, refunds will be processed back to your original payment method within 5–10 business days.
• All refunds are issued in U.S. Dollars ($USD). Please note, your financial institution may take additional time to reflect the refund.

Do you charge a restocking fee?
Yes, a restocking fee of up to 10% may apply if items are returned:

• Beyond the 30-day period.
• Without original packaging or in non-original condition.

Damaged or Defective Items

What should I do if my product arrives damaged or defective?
If your item arrives damaged or defective, please notify us within 7 days of delivery. To do so:

1. Email support@naturetactic.com with your order number.
2. Attach photos of the damage and provide a detailed description.

Once confirmed, we’ll offer a replacement or issue a full refund, including return shipping costs.

Are damaged packages considered defective?
No, external packaging damage (e.g., a dented box) is not considered a defect unless the product itself is damaged.

Shipping and Delivery

What should I do if my order is delayed or missing?
If your order is delayed or missing:

1. Check the tracking details provided in your shipping confirmation email.
2. Contact the shipping courier for updates.
3. If you require additional assistance, email us at support@naturetactic.com, and we’ll work with you to resolve the issue.

Please note that Nature Tactic is not responsible for delays caused by customs or courier-related issues.

Are you responsible for lost or stolen packages?
Unfortunately, we are not responsible for lost, stolen, or delayed packages after they are marked as delivered to the address provided.

Payment and Refunds

How are refunds processed?
Refunds are issued in U.S. Dollars ($USD). Customers are responsible for any fees related to foreign currency exchange or transaction costs charged by their financial institution.

Thank you for shopping with Nature Tactic! If your question wasn’t answered here, don’t hesitate to contact us at support@naturetactic.com or via our Contact Us page. We’re always here to help!